Helium Bouquet Sonic The Hedgehog

It is the client’s responsibility to ensure:

• The delivery location is accessible at the agreed time.

• Someone is present to receive the order.

• The setup area is clean and ready.

We are not responsible for delays caused by venue restrictions, weather, or incorrect delivery information provided at booking.

Balloon Care Disclaimer

Balloons are delicate and can be affected by:

Heat, cold, wind, and direct sunlight

Sharp objects or rough surfaces

Handling after delivery

Once the setup is accepted, we cannot guarantee balloon longevity.

Damaged or Incorrect Orders

If there is an issue with your order upon delivery, please notify us immediately so we can make reasonable corrections onsite when possible.

Due to the custom nature of our products, all sales are final. Each balloon arrangement and décor installation is made specifically for your event using personalized colors, themes, and designs. Because balloons are time-sensitive and cannot be restocked or reused, we do not accept returns or offer refunds once an order has been prepared, delivered, or installed.

Order Changes

Changes must be requested at least 72 hours prior to your scheduled delivery or event date. We will do our best to accommodate adjustments, but changes are not guaranteed.

Cancellations

Cancellations made 5 days or more before the event may receive a credit toward a future booking (valid for 6 months). Cancellations made within 5 days of the event are nonrefundable due to preparation and material costs.

To ensure your balloons stay beautiful for as long as possible, please follow these care guidelines:

Temperature Matters

Keep balloons in a cool, indoor environment when possible. Avoid extreme heat or cold — balloons can expand, shrink, or pop due to temperature changes.

Do not leave balloons in a hot car or direct sunlight.

☀ Avoid Direct Sunlight

Sun exposure can cause balloons to fade, oxidize (become cloudy), or burst.

For outdoor events, we recommend shaded areas whenever possible.

Wind & Weather

Wind can cause balloons to tangle, rub, or pop against rough surfaces.

We are not responsible for damage caused by weather conditions after setup.

Handle With Care

Balloons are delicate — avoid pulling, squeezing, or moving them unnecessarily.

Keep away from sharp objects, rough walls, grass, or textured surfaces.

Keep Away From Pets & Children

Pets and small children may accidentally damage balloons. Adult supervision is recommended around balloon décor.

Expected Float Time

Latex balloons typically last 8–24 hours depending on environment. Foil balloons can last several days to weeks.

Organic garlands and installations are designed for same-day events.

Do Not Release Balloons Outdoors

For safety and environmental reasons, please dispose of balloons properly after use.