It is the client’s responsibility to ensure:
The delivery location is accessible at the agreed time.
Someone is present to receive the order.
The setup area is clean and ready.
We are not responsible for delays caused by venue restrictions, weather, or incorrect delivery information provided at booking.
Balloon Care Disclaimer
Balloons are delicate and can be affected by:
Heat, cold, wind, and direct sunlight
Sharp objects or rough surfaces
Handling after delivery
Once the setup is accepted, we cannot guarantee balloon longevity.
Damaged or Incorrect Orders
If there is an issue with your order upon delivery, please notify us immediately so we can make reasonable corrections onsite when possible.
